My Consulting Practices Manager sent this around the other day. I think there’s a lot to learn there.

With change there is often a significant amount of stress and conflict that may be difficult for people. Conflict, however, is not a bad thing. It is a fundamental part of teamwork. Teamwork does not mean everyone agrees all the time. Teamwork requires communication and airing disagreements openly. Conflicts are only a problem when they are not discussed and are allowed to fester.

But airing disagreements and confronting conflict is not all that is required. Ultimately the conflict must be resolved. That resolution must be understood and accepted by everyone on its merits. So how do we get to that resolution. A shared set of principles that unite our company is the foundation for conflict resolution. When viewed through these principles the correct resolution is often easier to see. Okay, so what are our shared principles. We have stated them repeatedly but I think it important to reflect a bit more on what they mean.
Respect for our customers – We strive to understand our customer’s business and value their opinions. We respond promptly to requests and provide solutions that we genuinely believe create value and best fit their needs. We care about what the customer thinks of us. Our relationships last longer than a single deal.
Respect for our people – We strive to know each other and recognize our talents, skills, knowledge and styles. We are tolerant of our differences. We expect a lot of ourselves. We take pride in what we do and know our actions reflect on us all. We enjoy our jobs.
Admired for our performance – We maximize our profits. Our success in delivering solutions translates directly into success for our business and ourselves. This is evident to others.
For me, this all boils done to a couple of simple ideas expressed in the order of importance.
– Do what’s right for the customer.
– Do what’s right for each other.
– Do what’s right for the business.
Applied in this way, I believe these ideas aid in resolving disagreements. I, for one, certainly will not criticize any decision made with this in mind.
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Chris is currently the Chief Innovation Officer at Internet Marketing Ninjas where he manages M&A activity, legal work, and also focuses on the use of technology and other solutions to lead innovation and growth. Prior to this, Chris led the sale of his $10mil information technology company, twice an Inc500 fastest growing company in the US, to an investment banking firm in NYC. He has a strong passion for sailing, and had the opportunity to spend two years travelling from Lake Champlain to the southern Bahamas and back with his family.

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