#Your #customer #service #may #suck

Aug 19 2013

#Your #customer #service #may #suck

CxOs, Vice-Presidents and other senior management – those who have the opportunity to make the biggest impact on customer experience – are mostly tasked with managing the big picture.  Unfortunately this leads to having little idea of daily customer interactions on an individual level.  Because of social media, it’s imperative that execs start...

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What NOT to do in an interview

Aug 12 2013

What NOT to do in an interview

[I've been interviewing a number of people over the past several weeks for an internal IT job.  It's a fairly entry level position and the compensation information is spelled out on the job ad.  We also suggest a few things to do to prepare.  Here are a few observations and tips based on the interviews. If we’re going to spend an hour with you, spend an...

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Interviewing: What they say vs. What they know

Mar 24 2013

Interviewing: What they say vs. What they know

An older “adage” about interviewing updated to today… Interviewer: How long have you been designing websites for? Candidate: Five years Interviewer: Do you understand HTML CSS and Photoshop? Candidate: Yes, Yes and Yes Interviewer: Can you design responsive sites? Candidate: Absolutely Interviewer: Javascript, PHP, Ruby and HTML5? Candidate:...

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M&A Talk: The Why and When of Selling Your Company

Mar 17 2013

M&A Talk: The Why and When of Selling Your Company

This is the first post of a series on Mergers & Acquisitions (M&A).  I’ve experienced both the buyer side and the seller side of this process and plan to share some of my insights on buying and selling companies, and the M&A process. I know way too much about PowerPoint. I no longer had “hat head”. I had “headset head”. With the number of...

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Pros/Cons and Risks/Benefits of Raising Your Prices

Sep 07 2012

Pros/Cons and Risks/Benefits of Raising Your Prices

What are the pros and cons of raising your prices?  What are the risks and benefits of raising your prices?  Interestingly enough, at least to me, I did a search today for some background information on this. Result number one?  ”The pros and cons of rising-rate CDs”.  I can live with that, even if it is irrelevant to me.  Result number two?...

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Sustainable futures: Innovation vs. Cost-Cutting

Sep 20 2011

Sustainable futures: Innovation vs. Cost-Cutting

Albert Einstein once said, “The definition of insanity is doing the same thing over and over again and expecting different results.” Why is it that so many businesses today are strictly focused on cost cutting as opposed to internal innovation?  Please note that I say “strictly” – I do believe that fiscal conservatism is very...

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Conflict creates evolution

Sep 01 2011

Conflict creates evolution

After having driven eight hours from Rockland County to Albany a few hours after Hurricane Irene smacked the region – a drive that normally takes two hours – I had the opportunity to reflect on the destruction and all of the rebuilding that will need to take place. I made a Facebook post: “The loss of life during Irene was tragic, as was the loss of...

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Copyright 2013, Chris Labatt-Simon